Documentation/Managing and solving problems
Managing and solving problems
Before reporting anything, five checks settle most cases. And for what does need support, this section explains which channel to use and what to include so that it is settled in as few steps as possible.
Two kinds of problem
| Kind | Where the answer is |
|---|---|
| How a particular feature behaves | That feature's page, in its "Things that come up" table. |
| Something not working in general, or a question about use | This section: the checks first, then how to get in touch. |
Before escalating a particular problem with a screen, it is worth looking at its page in the documentation's index first: most of the behaviour that surprises people is already explained there, with its reason.