Documentation/ Uploading documents/ Splitting a merged document
Splitting a merged document
If pages were merged that did not belong together, or one is missing, you no longer have to delete and upload again: the document can be split, and no page is lost.
List › the merged-document marker › Split document
On this page
Where it is
In two places:
- In the list, on the marker that says the document is merged. Hover over it and it offers to unmerge.
- Inside the document, on invoices, delivery notes, sales delivery notes and transport invoices.
Step 1: find the document
In the list, merged documents carry a marker saying how many pages they are made of.
No marker means that document is not merged and there is nothing to split.
Step 2: press it and confirm
Pressing it brings up a Split document notice explaining what is about to happen. Confirm it.
Step 3: look at the list
The pages come back as separate documents, each with its own row. From there you can merge them properly by hand.
That is the full cycle: split, reorder or complete, merge again.
The thing to watch: the totals
The main document keeps the totals and taxes it had when it was merged: they are not worked out again. If you split in order to rebuild the merge, go over the totals at the end.
It is the only real consequence of the operation, and the one that catches people out: the structure comes apart, but the figures that were already worked out stay where they were.
Questions people ask
| Question | Answer |
|---|---|
| Does splitting lose anything? | No. The pages are all still there, nothing is deleted. What comes apart is the merge. |
| Can I split and merge the same pages again? | Yes, as many times as you need. |
| Does merging again cost me anything? | No. You pay when the pages are processed, not when they are grouped. |
Things that come up
| What you see | Why | What to do |
|---|---|---|
| This document is not merged | It never was, or it has already been split. | Nothing to do: it is already apart. |
| Document not found | Somebody else has deleted or split it in the meantime. | Refresh the list. |
| After splitting, the totals are wrong | They are not recalculated on splitting or on merging. | Go over the header of the documents you end up with. |
| There is no merged marker | The document is not merged. | Check you have the right document. |
| You split it and now there are lots of loose rows | That is what should happen: one row per page. | Tick them and merge them as they should be. |