Terms of Use

1. Definitions

For the purposes of these Terms, the following terms shall have the meaning set out below:

• Dijit / the Company / the Provider: DIJIT LABS OÜ, the company that owns the software and the platform.
• Customer: the natural or legal person who contracts the Service and is responsible for the main account and payment.
• User: any person authorized by the Customer to access the platform (employees, advisors, subaccounts).
• Subaccount: access account created by the Customer for a User.
• Service: the Dijit intelligent document management platform, including document reading, extraction, indexing, storage, and processing, as well as the available integrations.
• Credit: unit of consumption of the Service. Its equivalence depends on the contracted account type:
  • Business accounts: 1 Credit equals 1 processed page, since the Service reads and extracts the full list of items contained in all pages of the document.
  • Advisory accounts: 1 Credit equals 1 invoice (document), regardless of the number of pages. For invoices longer than three (3) pages, the Service processes only the first and the last two pages and does not extract the list of items; in any case, the PDF is stored in full.
• Plan: recurring subscription model with an allocation of Credits and features.
• Package: one-time purchase of a Credit balance with no automatic renewal.
• Customer Content: the documents, data, files, and information that the Customer or its Users upload, generate, or process through the Service.
• Personal Data, Controller, Processor, Subprocessor, Processing: the meanings assigned to them by Regulation (EU) 2016/679 (GDPR).

2. Ownership and Contact

The software and the website dijit.app are owned by DIJIT LABS OÜ, a company incorporated under the laws of Estonia, with registered office at Lasnamäe linnaosa, Sepapaja tn 6, 15551, Harju maakond, Tallinn. All rights in the software belong to Dijit. The Customer only obtains a license of use and may not use the Dijit brand or its platform without express authorization.

For contact matters, please refer to section 22. Notices and Contact.

3. License of Use

By accepting these Terms, Dijit grants the Customer a non-exclusive, non-transferable, non-sublicensable, and revocable license to use the data and document management software during the term of the contract. This license is granted exclusively for business or professional purposes and does not grant any rights over Dijit's intellectual property.

The license does not cover the resale of the Service, its use on a service bureau basis for undisclosed third parties, or access by the Provider's competitors for analysis or replication purposes.

4. Users and Responsibilities

• The license is not available to persons under 18 years of age.
• The Customer is responsible for the accuracy and updating of the information provided.
• The Customer must use the software in a lawful and good-faith manner, respecting Dijit's and third parties' intellectual property rights.
• The Customer is responsible for the safekeeping of access credentials and for all activity carried out under its account and subaccounts. The Customer must promptly notify Dijit of any unauthorized use or security breach of which it becomes aware.
• The Customer shall ensure that all its Users comply with these Terms.

5. Access and Subaccounts

• The Customer may create subaccounts for its employees or clients, who must accept these Terms.
• The Customer may invite its advisors to access its accounts, remaining in any event responsible for compliance with these Terms by such third parties.
• The Customer is responsible for managing permissions and revoking access that is no longer necessary.

6. Service Levels and Dijit's Obligations

6.1. Availability. Dijit will endeavor to keep the Service available with a monthly availability target of 99.00%, measured on a monthly basis and excluding scheduled maintenance windows, force majeure events, and interruptions attributable to third parties or to the Customer itself.

6.2. Maintenance. Scheduled maintenance tasks will be carried out, whenever possible, outside normal business hours, with reasonable prior notice when they may significantly affect the Service.

6.3. Support. Dijit will provide support through the channels indicated in section 22, during business hours from 9:00 to 18:00 CET, on business days, with a target first response time of less than 1 business day. These targets are commitments of reasonable efforts and do not constitute a guarantee of results unless expressly agreed in a specific service level agreement (SLA).

6.4. Continuity. Dijit applies reasonable infrastructure backup policies. This does not relieve the Customer of its responsibility to retain copies of documentation that it is legally required to archive (see section 16).

Dijit is not responsible for interruptions caused by third parties or force majeure.

7. Own and Third-Party Services

• Dijit offers document reading and data extraction, indexing, downloading, and storage services, as well as the artificial intelligence features described in section 15. Cloud storage of documents and their data is included in every Plan or Package purchased, at no additional cost to the Customer.
• Dijit may facilitate integration with third-party services (e.g. ERPs, payment gateways, accounting export services). Dijit is not responsible for the operation, availability, or terms of such third-party services, which are governed by their own terms and conditions.

8. Term and Renewal

8.1. No-commitment contracting

The standard Dijit service, in which the software is used without custom adaptations or special discounts, is contracted on a monthly basis and automatically renews for equal periods.

The Customer may cancel the service at any time by notifying its intention not to renew with a minimum notice of thirty (30) calendar days before the renewal date, through the channels established by Dijit.

If the next payment period falls within those thirty (30) days, it will be charged in full, and the Customer may use the software until the end of the month corresponding to the last payment made.

8.2. Contracting with commitment

When the Customer contracts services with custom developments and/or special commercial terms, the contract shall have a minimum initial term of six (6) months.

Once that period ends, the contract will automatically renew for successive monthly periods. To avoid renewal at the end of the initial commitment period, the Customer must communicate its decision not to renew at least thirty (30) calendar days in advance.

8.3. Changes to the terms

Dijit reserves the right to modify the service terms, notifying the Customer at least thirty (30) calendar days before they take effect. If the Customer does not accept the new terms, it may terminate the contract without penalty by notifying before the effective date of the changes. Continued use of the Service after the effective date implies acceptance of the new terms.

9. Usage and Contracting Modalities

9.0. Free trial period

Dijit may offer a free trial period subject to usage limits (number of Credits and/or duration) communicated at sign-up. During the trial, the Service is provided "as is," without warranties or service level commitments, and Dijit may modify or withdraw the trial modality at any time. At the end of the period or once the limits are reached, access to consumption-based features will be suspended until a Plan or Package is contracted.

Once the trial period ends and a Plan or Package is contracted, the refund policy set out in clause 10.6 shall apply.

9.1. Monthly Subscription Plan

9.1.1. Contracting and Access

The Customer may contract a monthly subscription plan that will grant access to a certain number of Credits for processing and other specific benefits of the contracted plan, in accordance with the current terms and rates published on the official website and confirmed at the time of payment.

9.1.2. Automatic Renewal

The plan will automatically renew for successive monthly periods unless expressly stated otherwise. For cancellation, the Customer must notify through the established channels (section 22) at least thirty (30) calendar days before the renewal date.

9.1.3. Accumulation and Expiry of Credits

Credits not used during the billing period do not carry over to subsequent periods and automatically expire at the end of each period, with no right to refund or compensation.

9.2. Purchase of Credit Packages

9.2.1. Contracting and Access

The Customer may purchase independent Credit packages, according to the specifications and prices set out on the official website and confirmed at the time of payment.

9.2.2. Validity

The purchased packages are valid for 30 or 60 calendar days from purchase, depending on the package contracted, and are not subject to automatic renewal. Credits will remain available until the balance is exhausted or the validity period expires, whichever occurs first; unused Credits automatically expire with no right to refund or compensation.

9.2.3. Balance Exhaustion

Once the balance is exhausted, the Customer may not process new documents until it purchases a new package, by contacting the established channels (section 22).

9.3. Common Provisions

9.3.1. Modifications

The Company reserves the right to modify the terms, prices, and features of the Plans and Packages, notifying Customers in advance with at least thirty (30) calendar days notice through publication on the official website and/or by email.

9.3.2. Compliant Use

The Customer undertakes to use the contracted services in accordance with these Terms, being responsible for the use of its account and the consumption of allocated Credits.

10. Payment and Billing Terms

10.1. Payment Methods

Payments may be made monthly or annually, depending on the selected modality, in advance and prior to the start of the service period. Payments will be made through the methods enabled by the Company, and activation of the Service is subject to effective confirmation of payment. Payment processing may be carried out through an external payment provider (see Annex II).

10.2. Additional Services and Customizations

The Company may offer additional services, enhancements, customizations, or specific developments, upon express request and through an individualized quote billed separately from the base plan.

10.3. Price Changes

The Company reserves the right to modify prices, notifying at least thirty (30) calendar days in advance via the registered email address or publication on the website. Changes will apply from the next renewal.

10.4. Non-Payment and Debt Management

• In the event of early termination with outstanding obligations, the Customer shall remain fully responsible for fulfilling the financial obligations until the end of the contracted period.
• Unpaid amounts shall accrue late-payment interest applicable in accordance with the Estonian Law of Obligations Act (Võlaõigusseadus) and Directive 2011/7/EU on combating late payment in commercial transactions, without prejudice to debt collection management costs.
• Unpaid amounts and debts may be managed through duly authorized debt recovery companies, with the reasonable costs arising from such management borne by the debtor Customer.

10.5. Invoicing

Invoices will be issued in electronic format and made available to the Customer for download from the portal, using the access credentials granted upon contracting. The Customer expressly accepts this electronic invoicing method and shall be responsible for retaining invoices in accordance with applicable tax regulations.

10.6. Refund Policy

10.6.2. Business nature of the contract. The Service is offered exclusively to companies, professionals and self-employed persons acting in the course of their business. Consequently, the withdrawal rights provided for in consumer protection legislation do not apply.

10.6.3. Seven (7) day window on first contract. As the sole exception to the above, on the first contract of a Plan or Package the Customer may request its termination with a refund of the amount paid, provided that the request is sent in writing to central@dijit.app within seven (7) calendar days of the date of the first charge, and provided that no Credits have been consumed from the Plan or Package contracted. Consuming one or more Credits after the charge constitutes acceptance of the Service and excludes any refund. Credits used during the free trial period do not count for this purpose. Once this period has elapsed, no refund, whether total or partial, shall be made on any grounds. This window does not apply to renewals, Plan changes or upgrades, additional Credit Packages, customised services or bespoke developments.

10.6.4. Discretionary refunds. Outside the case provided for in the previous clause, Dijit may, at its sole discretion and without creating any right or precedent, grant refund requests assessed case by case by its administration department. Accepting a request does not oblige Dijit to grant later requests from the same Customer or from third parties.

10.6.5. Processing costs applicable to every refund. Every refund accepted by Dijit under clauses 10.6.3 or 10.6.4, including those requested within the first seven (7) days, shall be paid net of the following costs, which the Customer expressly accepts and which are deducted from the amount to be refunded:

• Three point five per cent (3.5%) of the total amount of the transaction, covering the payment provider fees that are not returned to Dijit when a transaction is refunded, not even in full.
• Ten euros (€10) per refunded transaction, covering administrative processing costs, plus any applicable taxes.

These amounts reflect costs actually borne by Dijit and are not a penalty. If the amount to be refunded is lower than the sum of these costs, no refund shall be made.

10.6.6. Cases expressly excluded from refunds. The following shall in no case give rise to a refund:

• Unused, lapsed or expired Credits, in accordance with clauses 9.1.3 and 9.2.2.
• Billing periods already started, even if the Customer requests cancellation during them.
• Early cancellation of contracts with a minimum commitment, in accordance with clause 8.2.
• Additional services, customisations, specific developments or implementation work already carried out or started.
• Suspension or termination of the Service for reasons attributable to the Customer, in accordance with section 13.
• Discrepancies regarding the accuracy of automatically extracted data, in accordance with clause 15.3.
• Interruptions or unavailability attributable to third parties, to the Customer’s infrastructure or to force majeure, in accordance with sections 6 and 21.

10.6.7. Cancellation and subsequent access. Notice of cancellation does not, by itself, give rise to a right to a refund. Once cancellation has been notified in accordance with section 8, the Customer shall keep access to the Service during the notice period of thirty (30) calendar days, whether or not they actually use it. After that period, the account will be closed and section 16 shall apply regarding the export and deletion of Customer Content.

10.6.8. Method and timing of refunds. Accepted refunds shall be paid using the same payment method used in the original transaction and in the same currency, within a maximum of ten (10) business days from notice of acceptance. Exchange rate differences, and any fees charged by the Customer’s bank, are not attributable to Dijit.

11. Updates and Development of New Services

The Company reserves the right to make modifications, updates, improvements, or corrections to the software and services in order to optimize performance, fix errors, implement security improvements, or add features.

Types of updates

• Critical: related to security or correction of serious errors; they will be implemented immediately and may be carried out without prior notice.
• Minor: performance improvements or corrections that do not substantially affect functionality.
• Major: new features or significant changes to the interface or services.

Updates will be carried out automatically without requiring User action, unless intervention is technically necessary, in which case the User will be duly notified. Features labeled beta, pilot, or experimental are offered "as is" and may be modified or withdrawn without prior notice.

12. Intellectual Property and Confidentiality

12.1. Ownership

All intellectual and industrial property rights over the software, application, technology, algorithms, models, databases, designs, interfaces, source code, and documentation are the exclusive property of the Company. The Customer only acquires a non-exclusive, non-transferable, and revocable license of use, limited to these Terms.

12.2. Use Restrictions

The Customer may use the software exclusively for the authorized purposes (business document and data management). It is strictly prohibited to:

• Copy, reproduce, distribute, or transfer the software or its components.
• Reverse engineer, decompile, or disassemble the software, except to the extent mandatorily permitted by law.
• Access the source code or attempt to decipher the algorithms used.
• Disclose or make available to third parties information about the operation, technology, designs, or methodologies of the system.
• Create derivative works based on the software or its functionalities.
• Bypass or disable usage limits, security measures, or consumption controls.

12.3. Brand Protection

The Customer may not use the name "Dijit", its variants, logos, registered trademarks, or distinctive signs without express written authorization. Any permitted reference shall comply with the Company's guidelines and shall cease upon termination of the contractual relationship.

12.4. Mutual confidentiality

Each party undertakes to keep confidential the other party's information to which it has access in connection with the relationship:

• The Customer shall keep confidential the Company's technical information, methodologies, processes, and algorithms.
• The Company shall keep confidential the Customer Content and its business information, and shall not access it except to provide the Service, comply with the Customer's instructions, respond to legal requests, or ensure security.

13. Suspension and Termination of the Service

13.1. Suspension

The Company may temporarily or permanently suspend the Service in the event of: breach of these Terms; non-payment; improper or fraudulent use; activities that compromise the security or integrity of the system; violation of intellectual property rights; or conduct that may cause harm to third parties or to the Company.

Procedure

• Immediate in cases of serious breach or where urgent protection of the system is required.
• With prior notice, granting a period of forty-eight (48) hours to remedy the issue where possible.

During suspension, the Customer may not access the Service or the stored data, and contractual obligations shall remain in force. Suspension for non-payment does not imply loss of Customer Content, subject to section 16.

13.2. Termination by the Company

The Company may terminate the contract immediately in the event of: repeated or serious breach; inability to remedy within the granted period; insolvency or bankruptcy proceedings of the Customer; unauthorized assignment of the contract; or use of the Service for unlawful purposes. Termination will be communicated by email, stating the reasons.

13.3. Termination by the Customer

The Customer may terminate in accordance with the term and prior notice conditions in section 8.

13.4. Effects of termination

Upon termination, the license of use shall cease and section 16 shall apply with respect to the return and deletion of Customer Content. Clauses that by their nature must survive shall remain in force (intellectual property, confidentiality, limitation of liability, outstanding payments, governing law).

14. Data Protection and Privacy

14.1. Roles. In relation to the Personal Data contained in the Customer Content, the Customer acts as Data Controller and Dijit as Data Processor, processing it only in accordance with the Customer's documented instructions and to provide the Service. The terms of such processing are governed by Annex I — Data Processing Agreement (DPA), which forms an inseparable part of these Terms.

14.2. Regulations. Processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable data protection regulations. For more information about the processing of data for which Dijit is responsible (e.g. contact and billing data), please refer to the Privacy Policy.

14.3. Data location. Customer Content is hosted and processed within Dijit's Microsoft Azure infrastructure perimeter, in regions of the European Union. Dijit does not transfer Customer Content outside the Azure perimeter or to external AI providers (see section 15).

14.4. Security and breaches. Dijit applies appropriate technical and organizational measures (access controls, encryption in transit and at rest, activity logging). In the event of a security breach affecting Personal Data, Dijit will notify the Customer without undue delay in accordance with Annex I.

15. Artificial Intelligence, OCR, and Data Accuracy

15.1. AI processing. The Service uses OCR and artificial intelligence technologies for document reading, extraction, classification, and indexing.

15.2. No use for training. Customer Content is not used to train, retrain, or improve third-party artificial intelligence models, nor is it shared with external AI providers. All AI processing is carried out using models hosted in Dijit's own Azure tenant (Azure AI Foundry), with Customer Content remaining within the Azure perimeter.

16. Ownership, Retention, and Return of Customer Data

16.1. Ownership. Customer Content is and shall remain the property of the Customer. Dijit does not acquire any ownership rights over it; it only receives the limited rights necessary to host it, process it, and provide the Service in accordance with these Terms.

16.2. Export. During the term of the contract, the Customer may directly export and download all of its Content through the functionalities available on the platform. The thirty (30) calendar day cancellation notice period provided for in section 8 allows the Customer to download its files and data before the contract ends.

16.3. Return and deletion upon termination. Upon termination of the contract, Dijit will retain Customer Content for a maximum period of one hundred and eighty (180) calendar days, during which the Customer may request in writing, through the established channels (section 22), the delivery of any information it has not been able to download. Once that period has elapsed, Dijit will proceed with its secure deletion, except where there is a legal retention obligation or the Customer instructs otherwise. Residual backup copies will be deleted in accordance with ordinary rotation cycles.

16.4. Tax retention. The Customer is responsible for retaining, by its own means, the accounting and tax documentation that it is legally required to archive for the applicable legal periods. The platform is a management tool and does not, by itself, constitute a legal archiving system for these purposes.

17. Acceptable Use Policy

The Customer and its Users undertake not to:

• Upload or process unlawful or fraudulent content, or content that infringes third-party rights.
• Introduce malicious software, viruses, or harmful code.
• Process documents over which they do not hold sufficient rights or authorization.
• Carry out actions that overload, degrade, or compromise the security or performance of the Service (including unauthorized automated access, scraping, or unagreed penetration testing).
• Use the Service for purposes other than the authorized business document and data management.

Breach of this policy may result in suspension or termination in accordance with section 13.

18. Warranties and Disclaimer of Liability

The Service is provided "as is" and "as available". To the maximum extent permitted by law, Dijit makes no implied warranties of merchantability, fitness for a particular purpose, error-free operation, or uninterrupted operation. Dijit does not guarantee that the Service will meet all of the Customer's requirements or that the results of automatic extraction will be accurate or complete (see section 15). Any express warranties, if applicable, shall be only those agreed in a specific agreement.

19. Limitation of Liability

To the maximum extent permitted by applicable law:

• Dijit shall not be liable for indirect damages, loss of profits, loss of benefits, loss or corruption of data, or consequential or incidental damages.
• Dijit's total and cumulative liability, for any cause and under any theory, shall not exceed the total amount actually paid by the Customer during the immediately preceding period to the event giving rise to the claim.

The foregoing limitations do not exclude or limit liability that cannot be legally excluded (intent, gross negligence, or personal injury).

20. Indemnification

The Customer shall hold Dijit harmless from claims, damages, and reasonable expenses (including legal fees) arising from: (i) use of the Service in breach of these Terms or the law; (ii) Customer Content or lack of rights over it; or (iii) infringement of third-party rights attributable to the Customer or its Users.

Dijit shall defend the Customer against third-party claims alleging that the Service, when used in accordance with these Terms, infringes intellectual property rights, subject to the limitations in section 19.

21. Force Majeure

Neither party shall be liable for failure to perform its obligations (except payment obligations) when due to causes beyond its reasonable control, such as natural disasters, conflicts, telecommunications or power supply failures, cyberattacks, acts of authority, or failures of cloud infrastructure providers. The affected party shall notify the other without delay and make reasonable efforts to mitigate the effects.

22. Notices and Contact

Communications shall be made in writing to the addresses provided during contracting. Official Dijit channels:

Dijit may communicate with the Customer through the registered email address or via notices within the platform. It is the Customer's responsibility to keep its contact address up to date.

23. General Provisions

• Assignment. The Customer may not assign the contract without Dijit's prior written consent. Dijit may assign the contract to an entity within its group or in the context of a corporate transaction, notifying the Customer.
• Entire agreement. These Terms, together with their Annexes, the Privacy Policy, and, where applicable, the agreed specific conditions, constitute the entire agreement between the parties and supersede any prior agreement on the same subject matter.
• Severability. If any clause is declared void or unenforceable, the remaining clauses shall remain in full force and effect, and the affected clause shall be replaced by a valid clause with equivalent effect.
• No waiver. Failure to exercise a right does not constitute a waiver of that right.
• Precedence. In the event of a contradiction, the signed specific conditions shall prevail over these general Terms, and Annex I (DPA) shall prevail in matters of data protection.
• Language. The Spanish version is the reference version. Translations are provided for convenience; in the event of any discrepancy, the Spanish version shall prevail.

24. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Estonia, without prejudice to the mandatory European Union data protection rules (GDPR) that may apply.

The parties submit, for the resolution of any dispute arising from these Terms, to the courts and tribunals of Estonia, and in particular to the Harju County Court (Harju Maakohus), Tallinn, unless a mandatory rule assigns jurisdiction to another forum.

Annex I — Data Processing Agreement (DPA)

This Annex governs the processing of Personal Data carried out by Dijit, as Processor, on behalf of the Customer, as Controller, in accordance with Article 28 of the GDPR, and forms an inseparable part of these Terms.

The Annex regulates, among other aspects, the subject matter, nature, and purpose of the processing, the types of Personal Data and categories of data subjects, the Processor's security and confidentiality obligations, the subprocessor regime, assistance to the Controller in the exercise of data subject rights and in breach notification, as well as the return or secure deletion of data upon termination of the contract.

Annex II — List of Subprocessors

List of authorized subprocessors involved in the provision of the Service, indicating their purpose and processing location.

Additionally, payment processing may be carried out through an external payment provider, as provided in section 10.1.