Documentation/ Getting started/ Creating an account

Creating an account

Signing up takes two steps: your company and contact details, with the email confirmed by code, and the plan, chosen by answering three questions. The account is live as soon as the payment clears, or as soon as the free trial starts.

Before you start

• Your full registered company name.
• A valid tax registration number. It is checked automatically.
• An email account you can open while you sign up. The address is confirmed with a code sent to it.
• A payment method, only to take out a plan. The free trial asks for no card.

Step 1. Company

Company name

Use the full registered name. For a limited company, put the legal form at the end: Ltd, SL, SLU, SA, GmbH, BV, SARL, Srl, Lda or Inc. If you are a sole trader, use your own full name.

Tax registration number

The field changes with the country you pick and takes these formats:

The number is checked automatically. If the check fails, the account may be cancelled.

Account type

Three options, and the choice sets up the whole workspace:

• I am a business. The account handles the paperwork of one organisation.
• I am self-employed. The same workspace as a business, on the smaller plans: 50, 100 and 200 documents a month. An industry is chosen too.
• I am an accountancy practice. The account handles the paperwork of several clients, each in its own workspace, and billing is quarterly.

Industry

Picked from a fixed list: hospitality, construction, transport, distribution, accounting, accountancy practice, tourism, retail, agri-food, or software and technology. The industry changes how the system treats certain documents.

Intra-community VAT exemption

Only tick this if your company holds a valid intra-community VAT number and the sale is exempt under the reverse charge. The number is checked against VIES, the European Commission's official register, and must include the country prefix, for example ESB12345678. Without the exemption, the invoice carries whatever VAT applies.

Step 1 (continued). Contact, and confirming your email

You are asked for your first name, surname, phone number and email address. The email address becomes your username and the credentials are sent to it.

You cannot go on until that address is confirmed:

1. Press Send code.
2. Take the six-digit code from the email you receive.
3. Type it in and press Confirm.

How the confirmation behaves:

Step 2. Your plan, in three questions

The second step asks you to configure nothing: it puts three questions and proposes the plan from the answers.

Below them the screen lists what the plan includes and the price that applies once the trial ends. For volumes above 5,000 pages a month, the screen passes you to the sales team rather than letting you sign up directly.

The integration and what it costs

Most integrations are included in the plan. Four are quoted separately, and the screen says so when they are chosen: SAP, Business Central, ICG Manager and Sage X3. Choosing one carries no charge at sign-up.

The free trial

The trial panel shows on every plan: 14 days and 20 credits, with one user. On a business account a credit is a page; on an accountancy practice account, a whole invoice. The conditions are in The free trial on a business account and in The free trial on a practice account.

Payment

That same step ends through one of two doors: Start free trial or Pay now.

Start free trial asks for no card. You go straight into the application with your fourteen days and twenty credits, leaving no payment details behind.

Pay now does lead to the payment screen, handled by Stripe. Dijit does not store card details.

The terms, stated on the screen itself:

• Paid in advance, renewing automatically each month. On practice accounts, each quarter.
• Nothing is charged during the 14 days of the trial.
• If the trial ends with no card on file, the account stops instead of being charged.
• No refund once seven days have passed since the first charge.
• Refunds that are accepted are paid less Stripe's commission, 3.5 %, and 10 € in handling.
• Cancellation takes a minimum of five days' notice, with access kept during that time.

What you get at the end

Once the payment goes through, the screen confirms the sign-up with your account details and your customer reference. Your sign-in credentials are emailed to the address you gave.

If the account is not created there and then, the screen says the payment is complete and that the sign-up is still being finished, with an email to follow. Do not sign up or pay again.

Error messages and what they mean

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Last reviewed: 1 October 2026 · The Dijit.app team