Documentation/ Account and plan/ Changing plan and cancelling
Changing plan and cancelling
Moving up a plan you do yourself, in the application, and it takes effect at once. Moving down and cancelling go through a request, on the terms set out below.
On this page
Moving up a plan
On the My plan screen, Change plan lists the plans above the one you are on. The one in force is marked as your current plan.
The change is immediate: the allowance grows there and then, without waiting for the period to renew.
Confirming it, and what you pay
Before anything happens the application asks you to confirm, and tells you what it will cost: you are charged the difference for the rest of the current period, pro rata.
The new limit and the amount are synchronised with the payment provider automatically. When it goes through, the screen confirms the plan has changed; if it cannot go through, it tells you, and your subscription is left as it was.
Already on the top plan
When the account is already on the highest plan the application offers, the screen says so and gives you nothing to upgrade to. Bigger volumes are arranged with the sales team.
Moving down a plan
You cannot do this yourself. The screen offers Request a plan reduction, which raises a request with the administration team carrying the details of your current plan.
Cancelling
The terms, as shown on the screen itself:
| Notice | Five days at least. You keep access for that period, whether you use it or not. |
| Renewal | The subscription renews automatically every month until you ask to cancel. |
| Payment | Taken in advance. |
Refunds
- Seven days after the first charge there is no refund of what you have paid.
- Where a refund is approved, it is paid net of 3.5 % of the amount and a €10 processing fee.
The screen links through to the terms and conditions, where the full wording sits.
Group companies
In a company that sits under a parent, changing plan and managing billing are not shown: the plan and the allowance belong to the group and the main account runs them.